Cancellations & Late Fees

If you will be more than 10 minutes late for your appointment, we will need to reschedule you. Please call us ahead of time if you feel like you may be running late so we can assist you further.

Appointments cancelled within 24 hours or less of the scheduled appointment time and those who arrive more than 10 minutes late will be subject to our late cancellation policy of 75% the cost of service for acupuncture and massage appointments and 50% of the cost of service for psychotherapy appointments. Events, workshops, and classes are non-refundable. (emergency and special circumstances are considered, see illness guidelines below).

Please note these fees will be charged automatically to your account, and insurance does not apply.

Please cancel your appointment if:

1. You feel ill or have any symptoms of the flu or covid. Symptoms include fever, chills, muscle aches, cough, shortness of breath, sore throat, headache, or new loss of taste or smell. Even if you have tested negative, please wait until your symptoms have subsided to come in for an appointment.

2. Have just tested positive for covid with less than 5 days passing, even if you have no symptoms.

3. You currently have allergies and can’t control coughing or sneezing

Please wear a mask if:

1. Have a chronic cough, sore throat, runny nose or other mild allergy symptoms

2. You have tested positive for covid, but have isolated for at least 5 days

3. You have been in close contact with someone who is sick

If you are unsure, please call the clinic ahead of your appointment, and we can direct you to best course of action. Herbal consults over the phone may be available for existing acupuncture patients to treat your illness. If you late cancel an appointment due to illness, we will not charge you a late cancel fee.

As always, practitioners will wear masks upon request, and masks are available free of charge at the front desk.